Cancellation and Refund Policy

Last updated: November 12, 2026. This policy covers Pearl purchases on diffweb.com. Everything else on DiffWeb is free.

No refunds

All Pearl purchases are final. Pearls are digital and are added to your account right after payment, so they can't be cancelled or refunded once delivered, whether used or not. This also covers Pearls lost when an account is deleted (by you, or automatically after 3 months without use) or closed for breaking the Terms of Use, and Pearls given to someone as a gift.

Cancellation

A purchase can't be cancelled after the Pearls are delivered. If a payment is still pending in your bank or UPI app, you can cancel it there; nothing is charged and no Pearls are added.

Payment problems (the only cases we return money)

• Charged but no Pearls: money left your account but the Pearls did not arrive within 24 hours. You get the Pearls, or the payment back if they can't be delivered.
• Charged twice: the same purchase was paid more than once. The extra payment is returned.

How to report a payment problem

1. Write to us within 7 days of the payment using the contact form (topic "Payment / refund") or by email.
2. Include your DiffWeb username, the date, the amount, and the payment ID from the receipt.
3. We reply within 2 working days. Money for a payment problem is sent back to the same card, UPI, PayPal or account you paid with within 5 to 7 working days. Your bank may take a few more days to show it.

Paid with PayPal (outside India)? The same rules apply, and a payment problem is returned to your PayPal account or card. If a payment is disputed or charged back through PayPal or your bank, the Pearls from that payment are removed from your account.

Bought in the DiffWeb Android app? Purchases made through Google Play follow Google Play's refund rules; ask Google Play first, or write to us and we will help.